We take your privacy seriously and protecting your personal information, it is of upmost importance to us.
In South Africa, the Protection of Personal Information Act (or POPI Act) is the law that applies to privacy. In Europe, it is the General Data Protection Regulation (GDPR) – which is very similar to POPI. In the USA the California Consumer Privacy Act (or CCPA) is often used to govern the data privacy of a user.
This privacy policy governs your visit to this website, and explains how we collect, process, safeguard, use, disclose, transfer and share your personal information and how you can check and update any of your personal information.
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Who is the Ignition Group and how can you contact us
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When we refer to 'Ignition Group' in this Privacy Policy, we mean Ignition Telecoms Investments (Pty) Ltd) and its subsidiary companies (Comit Technologies Pty Ltd, CCS Outsourcing Pty Ltd, MVNX (Pty) Ltd, Mobius Pty Ltd, Ignition Digital LLC, Viva Life (Pty) Ltd and Viva Cover (Pty) Ltd). With our headquarters in Durban, South Africa we are a global customer acquisition business, operating in the Telecommunications, Home Services and Financial Services sectors. You can find out more about the Ignition Group on our website at www.ignitiongroup.co.za.
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Definitions
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COOKIES are small files stored on your device (computer or mobile device).
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DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.
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DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
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DATA SUBJECT is any living individual who is the subject of Personal Data.
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GPS - Global Positioning System GPS navigation involves multiple satellites in the Earth's atmosphere transmitting signals to devices that can then determine their current location on the ground. Almost all smart devices (mobile phones, tablets, laptops) can connect to the GPS. We may use geotags to improve our cybersecurity and improve our data encryption methods. We may also use GPS to facilitate a delivery utilising a drone.
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OFFERING means the products or services accepted by the User and provided by the Ignition Group
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PERSONAL DATA means data about a living individual who can be identified from the data (or from that and other information either in our possession already or likely to come into our possession).
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USAGE DATA is data collected automatically either generated by the use of Offering or from service infrastructure itself (for example, the duration of a page visit).
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THE USER is the individual using the Offering. The User corresponds to the Data Subject, who is the subject of Personal Data.
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What information we collect
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We will need to ask you for certain personal data to give you the best possible experience when you engage with us (via our websites, telephone, apps or otherwise) and when you use our products and services.
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This may include but is not limited to your full name, unique identification number, physical and postal address, debit order details, e-mail address and telephone number.
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IP addresses, zip or postal codes, usernames and passwords and other related content, products viewed, subscription history, pages visited, links opened and similar information may be stored automatically by our website.
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If you subscribe to our mailing lists for latest news and other information, you will be asked to specify the areas in which you are interested so that we can tailor the information which we send to you to cover the topics which we believe you might be interested in. We also collect information from you when you register on our site, place an order, abandon cart or subscribe to our newsletter. Any data or information that we request that is not required will be specified as voluntary or optional.
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How we use your information
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We use your personal information in a number of ways, to fulfil your request and make our products and services as effective as possible, to suit your needs and to let you know about new products and services.
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In addition we also: 1. provide you with information about goods and/or services you have requested; 2. let you know about major changes to our products and services; 3. provide and improve customer care and support procedures; 4. update internal customer records; 5. improve our products and services; 6. evaluate the effectiveness and efficiency of our marketing for research, training and statistical analysis with the aim of improving our services; 7. carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection and processing of payments; 8. where applicable, provide you with access to your credit information; 9. contact you for market research purposes; 10. use your personal information for reporting or analytical purposes; 11. monitor the usage of our Offering; 12. to fulfil any other purpose for which you provide it; 13. ensure that our transactions are, auditable, traceable and secure and retain information which is required by law or from a regulatory perspective.
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We will not use your personal information for any other purpose other than for which you have selected or in relation to this website or the provision of services by our service provider; or sell, transfer or disclose your personal information to any third party without your express consent.
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Direct Marketing
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We may tell you about our and our partners exclusive offers, products and other information which we think you may like and may be tailored to suit your needs.
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You may opt out of these marketing campaigns at any time, you can do this either through a link you will find on the website relating to your product or service; or you may amend or remove your preferences by selecting the unsubscribe option on any mail that we send you and update your preferences.
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We may contact you with marketing information by using your personal information or with targeted advertising delivered online through social media and platforms operated by other companies using their profiling tools, or use your personal information to tailor marketing to improve its relevance to you, unless you object.
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You can also register on the national do not contact list here www.dmasa.org
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Specific product and/or Services
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Some products and services constituting the Offering may have a privacy policy specific to that product or service which overrides this general privacy policy.
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Cookies
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Our site uses cookies to keep track of your visits to our web site. A cookie is a small file that can be stored by your browser on your computer's hard drive. We may use these to do a number of things and the intention is to improve your online experience. We use cookies to deliver contents specific to your interest and to save your password so that you don't have to re-enter it every time you visit our site. Cookies help us to recognise when you next visit our web site and note the advertisements displayed to you. This allows us to tailor the service we provide to your preferences. We may use them as a way of measuring our service and to work with marketing partners to improve our service. You can usually change your browser so that it will not accept cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
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Examples of Cookies we use: 1. Session Cookies: We use Session Cookies to operate our services. 2. Preference Cookies: We use Preference Cookies to remember your preferences and various settings. 3. Security Cookies: We use Security Cookies for security purposes. 4. Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.
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Usage Data
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We may also collect information that your browser sends whenever you visit our Service or when you access a service by or through any device ("Usage Data").
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This Usage Data may include information such as your computer' device Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our products and services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. It can also collect and process information in terms of the type of device you use, your device unique ID, your device operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data.
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Location Data
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We may use and store information about your location if you give us permission to do so ("Location Data"). We use this data to provide features of our Offering, to improve and customize our Offering.
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You can enable or disable location services when you use our Offering at any time by way of your device settings.
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Security of your personal information
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We take the security of your personal information very seriously. Our online services protect your personal information during transit using encryption such as Transport Layer Security (TLS). When your personal data is stored by us, we use computer systems with limited access housed in facilities using physical security measures. All data held by us is kept using encrypted storage. Please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
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Changes to this Privacy Policy
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We may update this Privacy Policy, if we make major changes, we will update you.
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This policy was last updated on 19 January 2021
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How long we retain your personal information
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We will keep hold of your personal information for no longer than necessary. The length of time we retain it will depend on any legal obligations we have, (for example if we are required to retain your data to comply with applicable laws) the nature of any contracts we have in place with you or the existence of your consent. We do not retain personal information in an identifiable format for longer than is necessary.
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We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Offering, or we are legally obligated to retain this data for longer time periods.
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Transfer of Data
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Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
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If you are located outside South Africa and choose to provide information to us, please note that we may transfer the data, including Personal Data, to South Africa and process it there.
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Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
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Ignition Group will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information. We will also purge or delete Personal Data in line with CCPA, GDPR, POPIA and other regulatory and compliance requirements.
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Your Data Protection Rights Under General Data Protection Regulation (GDPR)
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If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by the GDPR.
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We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
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If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at privacy@ignitiongroup.com.
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In certain circumstances, you have the following data protection rights: 1. the right to access, update or to delete the information we have on you; 2. the right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete; 3. the right to object. You have the right to object to our processing of your Personal Data; 4. the right of restriction. You have the right to request that we restrict the processing of your personal information; 5. the right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format; 6. the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information;
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Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not able to provide Service without some necessary data.
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You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
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Your Data Protection Rights under the California Privacy Protection Act (CalOPPA)
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CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivable the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy.
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According to CalOPPA we agree to the following: 1. users can visit our site anonymously; 2. our Privacy Policy link includes the word "Privacy", and can easily be found on the home page of our website; 3. users will be notified of any privacy policy changes on our Privacy Policy Page; 4. users are able to change their personal information by emailing us at privacy@ignitiongroup.co.za
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Our Policy on "Do Not Track" Signals:
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We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
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You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
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Your Data Protection Rights under the California Consumer Privacy Act (CCPA)
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If you are a California resident, you are entitled to learn what data we collect about you, ask to delete your data and not to sell (share) it. To exercise your data protection rights, you can make certain requests and ask us:
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What personal information we have about you. If you make this request, we will return to you: 1. The categories of personal information we have collected about you. 2. The categories of sources from which we collect your personal information. 3. The business or commercial purpose for collecting or selling your personal information. 4. The categories of third parties with whom we share personal information. 5. The specific pieces of personal information we have collected about you. 6. A list of categories of personal information that we have disclosed for a business purpose, along with the category of any other company we shared it with.
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Please note, you are entitled to ask us to provide you with this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to the personal information we collected about you in the previous 12 months.
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To delete your personal information. 1. If you make this request, we will delete the personal information we hold about you as of the date of your request from our records and direct any service providers to do the same. In some cases, deletion may be accomplished through de-identification of the information. If you choose to delete your personal information, you may not be able to use certain functions that require your personal information to operate.
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To stop selling your personal information. 1. We don't sell or rent your personal information to any third parties for any purpose. We do not sell your personal information for monetary consideration. However, under some circumstances, a transfer of personal information to a third party, or within our family of companies, without monetary consideration may be considered a "sale" under California law. You are the only owner of your Personal Data and can request disclosure or deletion at any time. 2. If you submit a request to stop selling your personal information, we will stop making such transfers. 3. Please note, if you ask us to delete or stop selling your data, it may impact your experience with us, and you may not be able to participate in certain programs or membership services which require the usage of your personal information to function. But in no circumstances, will we discriminate against you for exercising your rights.
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To exercise your California data protection rights described above, please send your request(s) by email: privacy@ignitiongroup.co.za .
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Your data protection rights, described above, are covered by the CCPA, short for the California Consumer Privacy Act. To find out more, visit the official California Legislative Information website. The CCPA took effect on 01/01/2020.
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Service Providers
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We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
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These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
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Analytics
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We may use third-party Service Providers to monitor and analyze the use of our Service.
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CI/CD tools
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We may use third-party Service Providers to automate the development process of our Service.
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Behavioral Remarketing
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We may use remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.
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Links to Other Sites
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Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
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We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
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Children's Privacy
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Our Offering is not intended for use by children under the age of 18 ("Child" or "Children").
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We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps
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Contact us
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Questions, comments and requests regarding this privacy policy are welcome. You may access and correct, if necessary, your personal information that we hold by using the contact form you will find on the website relating to the product or service.
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If you wish to update your preferences by email, you can do so via our Support Centre at privacy@ignitiongroup.co.za